Dynamics 365 Contact Center & Copilot Studio Developer

Dynamics 365 Contact Center & Copilot Studio Developer is a hybrid full-time role at Pronix Inc in Hyderabad, Telangana, India, posted 9 Oct 2026.

Hi,This is Praveen from Pronix Inc !!Role: Dynamics 365 Contact Center & Copilot Studio Developerπ„π±π©πžπ«π’πžπ§πœπž: 3- 10Years𝐍𝐨𝐭𝐒𝐜𝐞 𝐏𝐞𝐫𝐒𝐨𝐝: Immediate preferredFull Time – Onsite (No Transport / No Hybrid / No Remote)Shifts: 2-11PM IST - all 5 days in officeWork Location: Gachibowli – HYD.Immediate requirement for experienced strong hands-on Dynamics 365 Contact Center + Copilot Studio experience. Avoid generic Power Platform profiles without relevant Contact Center/Copilot Studio experience.Required SkillsDynamics 365 Customer Service / Contact CenterMicrosoft Copilot Studio / Power Virtual AgentsPower Platform, Dataverse & Power AutomateOmnichannel/contact center configuration and routingAI conversational agents and automation workflowsBot-to-human handoff configurationSharePoint, Dataverse and external API integrationsJavaScript for Dynamics 365 form customizationPrompt engineering and AI-generated case/conversation summariesExternal knowledge bases and enterprise knowledge retrievalInterested Candidates can share the resume to email : [email protected] : 9493762639 Show more Show less