Dynamics 365 CRM Consultant

Dynamics 365 CRM Consultant is a hybrid full-time role at EY in Mukim Kuala Lumpur, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, posted 14 Oct 2026.

Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting professional specializing in Dynamics 365 CRM, you will help clients realize the value of their customer platforms by aligning business strategy with scalable, technology-enabled solutions — supporting growth and driving transformation.As part of a high-performing team, you will deliver exceptional client service — providing advice on how CRM, digital transformation and customer engagement platforms contribute to performance improvement, and how technology can act as a multiplier during major transformation programmes.Working across sectors and geographies, you will gain valuable experience delivering impactful CRM solutions that enhance customer experience, operational efficiency and business outcomes.Functional Lead Lead end-to-end Dynamics 365 CRM functional workstreams across the project lifecycle (design, build, test, deploy)Drive business requirement workshops with senior stakeholders and translate strategic needs into scalable CRM solutionsOwn solution design, ensuring alignment with business objectives, enterprise architecture, and best practicesOversee configuration and delivery across CRM modules (e.g. Sales, Customer Service)Act as the primary functional point of contact for stakeholders and project leadershipProvide leadership and guidance to functional consultants and cross-functional teamsGovern quality of functional deliverables (BRDs, FSDs, user stories)Lead UAT strategy, execution oversight, and business sign-offSupport large-scale transformation programmes, ensuring CRM enables business valueManage stakeholder expectations, facilitate decision-making, and resolve functional/process conflictsSupport change management, training, and adoption initiativesFunctional Analyst Gather, analyze and validate business requirements with stakeholdersTranslate business needs into functional specifications and solution designs within Dynamics 365 CRMConfigure and customize CRM modules (e.g. Sales, Customer Service)Support business process design and optimization initiativesCollaborate with technical teams to ensure accurate solution implementationSupport integration, data migration and end-to-end solution deliveryExecute testing activities (SIT, UAT) and support defect resolutionDeliver end-user training and provide post go-live supportTo qualify for the role, you must haveA bachelor’s degree in Computer Science, Information Technology, Business Systems or a related disciplineExperience in Dynamics CRM / Dynamics 365 implementation projectsFor Functional Lead:Proven experience leading functional delivery and solution designStrong stakeholder management, including senior stakeholdersExperience in digital or system transformation programmesFor Functional Analyst:Hands-on experience in requirement gathering, configuration and testingGood understanding of CRM processes and system capabilitiesFor both roles:Strong understanding of Dynamics 365 CRM modules (Sales, Customer Service, etc.)Experience working with cross-functional technical teams and integrationsFamiliarity with Agile or Hybrid delivery methodologiesIdeally, you’ll also haveMicrosoft Dynamics 365 certifications (Functional Consultant / Solution Architect)Exposure to customer experience transformation programmesStrong analytical and problem-solving capabilitiesWhat We OfferEY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and consider flexible working arrangements where applicable.Plus, we offer:Continuous learning: Develop the mindset and skills to navigate future challengesSuccess as defined by you: Flexibility and tools to make a meaningful impact your wayTransformative leadership: Coaching and insights to help you lead with confidenceDiverse and inclusive culture: A workplace where your voice is valued and respected Show more Show less