Dynamics 365 CRM Solution Architect

Dynamics 365 CRM Solution Architect is a full-time role at Happiest Minds Technologies Limited in Bengaluru, Karnataka, India, posted 17 Oct 2026.

Hiring: Dynamics 365 CRM Solution Architect (Presales & Solutioning)Location: BangaloreExperience: 8+ YearsWe are looking for an experienced Microsoft Dynamics 365 CRM Solution Architect with strong presales, solutioning, and customer advisory experience.Key ResponsibilitiesLead customer discovery workshops and solution design discussions.Architect end-to-end Dynamics 365 CRM solutions (Sales, Customer Service, Marketing, Customer Insights).Own RFP/RFI responses, effort estimation, and proposal development.Present solution approaches to customer stakeholders and leadership teams.Define integration, data migration, and implementation strategies.Collaborate with sales and delivery teams to drive successful pursuits.Identify and position AI, Copilot, and Agentic AI use cases within customer engagement processes.Required Skills8+ years of experience in Microsoft Dynamics CRM / D365 CE.Strong expertise in D365 Sales, Customer Service, Marketing, and Customer Insights.Experience in presales, estimation, and solution architecture.Knowledge of Power Platform (Power Apps, Power Automate, Power Pages).Experience with Azure Integration Services and API-based integrations.Excellent customer-facing and presentation skills.Preferred CertificationsDynamics 365 Solution Architect ExpertMicrosoft AI Engineer / Azure AI CertificationsD365 Show more Show less