Dynamics NAV / Business Central Supply Chain Management Consultant

Dynamics NAV / Business Central Supply Chain Management Consultant is a full-time role at NTT DATA Services in Bengaluru, Karnataka, India, posted 8 Oct 2026.

## Navision SCM Consultant (Managed Services)

**Experience:** 5+ years
**Engagement Type:** Managed Services
**Primary Focus:** Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain Management

## Role Summary

We are seeking an experienced Navision SCM Consultant to provide functional support and continuous improvement services for a managed services engagement. The consultant will support Microsoft Dynamics NAV / Dynamics 365 Business Central supply chain processes, ensuring the stable operation of procurement, inventory, warehouse, planning, sales order, and logistics functions.

This role requires strong hands-on NAV/Business Central functional expertise, sound knowledge of end-to-end supply chain processes, and experience working in an SLA-driven application support environment.

## Key Responsibilities

- Provide Level 2 and Level 3 functional support for Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain modules
- Manage and resolve incidents, service requests, system defects, and user queries within agreed SLAs
- Configure, maintain, and support supply chain processes across:
- Purchase and vendor management
- Sales order management
- Inventory management
- Item master and item variants
- Item tracking, serial numbers, and lot numbers
- Warehouse management
- Bin management and warehouse locations
- Replenishment and inventory planning
- Demand forecasting
- Transfer orders
- Assembly and light manufacturing processes, where applicable
- Shipping, receiving, and returns
- Support procurement activities, including requisitions, purchase orders, approvals, vendor setup, receipts, invoices, and return orders
- Analyze inventory discrepancies, stock valuation issues, reservation issues, availability problems, and posting errors
- Support inventory planning activities, including reorder policies, planning worksheets, requisition worksheets, order proposals, and demand/supply balancing
- Assist business users with warehouse transactions, put-away, picks, shipments, receipts, cycle counts, physical inventory, and stock adjustments
- Investigate and resolve issues related to item tracking, reservations, bin contents, item availability, cost adjustments, and inventory reconciliation
- Gather business requirements and prepare functional specifications for system enhancements, reports, workflows, and process changes
- Collaborate with NAV/Business Central developers and integration teams to troubleshoot customizations, interfaces, EDI, barcode scanning, shipping carriers, and external logistics systems
- Perform impact analysis and coordinate functional testing for changes, releases, patches, upgrades, and integrations
- Prepare test scenarios, execute regression testing, support UAT, and validate production deployments
- Create and maintain functional documentation, configuration documents, support knowledge articles, process maps, and end-user guides
- Deliver user training and provide functional guidance on standard NAV/Business Central supply chain capabilities and best practices
- Participate in problem management, root-cause analysis, service reviews, and continuous service improvement initiatives

## Required Skills and Experience

- 5+ years of functional consulting experience with Microsoft Dynamics NAV and/or Dynamics 365 Business Central
- Strong experience in NAV/Business Central supply chain and logistics processes, including purchasing, sales order processing, inventory, warehousing, and planning
- Hands-on experience with item setup, locations, bins, item tracking, reservations, replenishment parameters, vendor/item relationships, and posting setup
- Practical knowledge of warehouse operations, inbound/outbound processing, stock movements, inventory counting, and inventory controls
- Experience in a managed services, production support, or SLA-based application support environment
- Ability to analyze and resolve functional issues involving inventory, procurement, warehouse, and order fulfillment processes
- Experience gathering requirements and producing functional design documents, test cases, training material, and support documentation
- Understanding of NAV/Business Central integrations and the ability to coordinate issue resolution across functional, development, and infrastructure teams
- Strong problem-solving, stakeholder-management, and communication skills
- Ability to manage multiple tickets, changing priorities, and deadlines effectively

## Preferred Qualifications

- Microsoft Dynamics 365 Business Central functional certification
- Experience with advanced warehouse management, mobile warehouse solutions, barcode/RF scanning, EDI, and third-party logistics integrations
- Experience supporting manufacturing, assembly, service management, or project-based supply chain processes in NAV/Business Central
- Exposure to Power BI, Jet Reports, Excel reporting, or other operational reporting tools
- Basic understanding of AL development, C/AL, SQL, APIs, web services, and integration concepts
- Experience with NAV/Business Central upgrades or migration to Dynamics 365 Business Central
- Familiarity with ITIL service management processes, including Incident, Problem, Change, and Request Management
- Experience using Azure DevOps, Jira, ServiceNow, or similar ticketing and delivery tools

## Key Competencies

- Strong customer-service orientation and ownership mindset
- Ability to understand end-to-end supply chain and warehouse business processes
- Analytical approach to identifying root causes and practical solutions
- High attention to detail, particularly around stock accuracy, inventory controls, and transactional data
- Ability to work independently and collaborate effectively with cross-functional teams
- Proactive focus on process standardization, automation, and continuous improvement
- Clear written and verbal communication with both business users and technical teams