Senior D365 F&O Techno-Functional Consultant

Senior D365 F&O Techno-Functional Consultant is a remote full-time role at Saicon, posted 15 Oct 2026.

Position OverviewWe are seeking an experienced Senior Microsoft Dynamics 365 Finance & Operations (F&O) Techno-Functional Consultant to serve as a key internal resource supporting, stabilizing, and enhancing an enterprise D365 environment.This role will focus primarily on D365 F&O, with particular emphasis on the Dual Write integration between D365 F&O and Dynamics 365 Customer Engagement (CE). The ideal candidate combines strong functional understanding of F&O with enough technical depth to troubleshoot complex integrations, support system enhancements, and work effectively with developers and external implementation/support partners.This is not a purely technical, behind-the-scenes position. The consultant will work directly with business users to understand requirements, identify the underlying business need, recommend solutions, and translate those requirements into scalable D365 functionality.Key ResponsibilitiesServe as a senior internal D365 F&O subject matter expert, supporting business users and ongoing platform enhancements.Troubleshoot, support, and improve Dual Write integrations between D365 F&O and D365 CE.Investigate synchronization failures, mapping issues, integration errors, performance problems, and other Dual Write stability concerns.Support and deliver ongoing Phase 2 enhancements, system improvements, and new business requirements.Translate business requirements into effective functional and technical D365 solutions.Work directly with users to understand what they are requesting, determine the actual underlying business requirement, and recommend the appropriate solution.Provide Level 2 application support, handling issues beyond basic help-desk support while partnering with external Level 3 managed-services resources when necessary.Configure and enhance D365 functionality, workflows, business processes, and integrations.Partner with developers on customizations and code-level changes when required.Work across Dataverse, Power Platform, Azure services, APIs, and related integration technologies where appropriate.Coordinate with internal F&O/CE resources, business stakeholders, and external implementation/support partners.Help improve system stability, support processes, documentation, and overall adoption of the D365 platform.Required ExperienceStrong professional experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O).Senior-level techno-functional experience, with the ability to understand both business processes and technical solutions.Hands-on Dual Write experience is strongly required, ideally including design/architecture, troubleshooting, configuration, mapping, synchronization, and ongoing production support.Experience supporting integrations between D365 F&O and D365 CE/CRM.Experience with enterprise D365 implementations, enhancements, and post-production support.Strong understanding of F&O business processes, ideally across areas such as finance, supply chain, and/or operations.Ability to troubleshoot complex functional and technical issues and determine when escalation to development or Level 3 support is required.Strong integration experience involving technologies such as Dataverse, Power Platform, Azure, APIs, and middleware.Excellent communication and stakeholder-management skills.Ability to work directly with business users and translate business requirements into technical and functional solutions.Comfortable operating independently as a senior internal D365 resource in a remote environment.Preferred ExperienceExperience with Dynamics 365 CE / Customer Engagement / CRM.Experience supporting environments where F&O and CE are tightly integrated through Dual Write.Power Apps and Power Automate experience.Azure integration experience.D365 customizations, workflow development, and development/code exposure.X++ knowledge is beneficial but does not need to be the person's primary skill set.Experience working with Microsoft partners or managed-services providers in a Level 2/Level 3 support model.Microsoft Dynamics certifications are a plus. Show more Show less